“From there, you can activate your chosen agent and begin a conversation,” the Slack team said in a blog post.
Agents are tailored to a variety of use cases; deal assistance, IT help, onboarding, and marketing strategy are some examples Slack detailed. As well as pre-built agents, customers will be able to host their own customized agents in the Agentforce hub.
Slack also announced the general availability of Slack “actions” that can be added to agent workflows created in the Agentforce Agent Builder tool. This means agents can be prepped to perform tasks such as creating and updating Slack canvas documents, generating Slack lists, and sending direct messages to colleagues.