What about privacy?
Privacy and AI is one thing for consumers, where it matters a lot. But, for industries, it’s of vital importance to ensure information pertaining to an enterprise doesn’t slip out. Kanji’s use of OpenAI might be a red flag for some businesses. I asked Dodd about privacy when it comes to user-owned devices, what barriers are in place between corporate and personal use on managed personal devices, and how is everything secured.
According to Dodd, Kai gets the data about a customer’s fleet just in time. “It has access to that data only when necessary to answer a question,” he said. “Kai uses the same tenant-level security as the rest of Kandji’s products. During a user’s session, Kai cannot access any other tenant’s data.”
He also confirmed that data used is sent to OpenAI using that company’s secure AI. The data is encrypted at rest and in transit, and access to it is strictly controlled. “If AI allows us to make our user’s lives easier and help them be more effective in their jobs, we’ll use it,” he said. “This is a perfect use case for it, and we’ll continue to explore others over time. AI isn’t just there to check a box for marketing.”